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Frequently Asked Questions

Here are some answers to some of the most common questions we get asked.

Yes, you can cancel your order. If you need to cancel, please do so within 24 hours of placing your order. To initiate a cancellation, please follow these steps:

  1. Log in to Your Account: Visit our website and log in to your account.
  2. Access Your Orders: Navigate to the "Orders" section to find the order you wish to cancel.
  3. Request Cancellation: Click on the option to cancel your order. If this option is not available, please contact our customer service team as soon as possible.

Please note that once your order has entered production, it cannot be canceled. For more information, feel free to reach out to our customer support.

To change your password, please follow these steps:

Log In to Your Account: Go to our website and log in with your current username and password.

Access Account Settings: Once logged in, navigate to your account settings or profile section.

Select 'Change Password': Look for the option to change your password. You may need to enter your current password, followed by your new password.

Save Changes: After entering your new password, be sure to save the changes.

If you have forgotten your password, you can use the "Forgot Password?" link on the login page to reset it.

If you encounter any issues, please contact our customer support team for assistance.

To edit your address, please follow these steps:

Log In to Your Account: Visit our website and log in using your credentials.

Go to Account Settings: Once logged in, navigate to the "Account Settings" or "Profile" section.

Select 'Address Book' or 'Shipping Address': Look for an option that says "Address Book," "Shipping Address," or similar.

Edit Your Address: Find the address you wish to edit and click on the "Edit" button. Make the necessary changes and save your updates.

If you encounter any issues or need further assistance, please contact our customer support team.

To track your order, please follow these steps:

Log In to Your Account: Visit our website and log in with your credentials.

Go to 'Order History': Once logged in, navigate to the "Order History" or "My Orders" section.

Find Your Order: Locate the order you want to track. Click on the order number or the tracking link provided.

View Tracking Information: You will see the tracking details, including the current status and estimated delivery date.

If you do not see tracking information or have any questions, please contact our customer support team for assistance.

How do I return an item?

To return an item, please follow these steps:

Check the Return Policy: Most items can be returned within 60 days of receiving them, provided they are in their original condition. Please note that personalized items cannot be returned.

Log In to Your Account: Visit our website and log in to your account.

Go to 'Order History': Navigate to the "Order History" or "My Orders" section to find the item you wish to return.

Select the Item: Click on the order containing the item you want to return, and choose the option to initiate a return.

Print Return Label: Follow the instructions to print a return label, if applicable.

Package the Item: Carefully package the item in its original packaging, if possible, and affix the return label.

Ship the Item Back: Send the package to the designated return address.

Track Your Return: Keep the tracking number for your return shipment to monitor its progress.

If you have any questions or need further assistance, please contact our customer support team.